I ordered my jersey, vest and bidon on Nov 27, and I still have not received my order. I communicated with your team and found that the parcel is untracked mail so no way to track. My order is over AU $150 and your company is just using normal international mail while other companies is using registered mail or even DHL for order just $15. I am very disappointed! I paid my order for 1 month already and still got nothing!
I'm very sorry to hear your order has not arrived. We have seen regular delays in shipping times to Australia all through the summer unfortunately due to the pandemic. At this time of year they are under more pressure than ever. You can read more about their service updates here : https://auspost.com.au/service-updates/why-covid-19-may-cause-delivery-delays.
Usually, orders to Australia take 10-15 days, so I appreciate in this case it's taken much longer, please also understand we have not seen any orders become lost, so it will arrive. Unfortunately, we just can't say for sure when. Even with our tracked option, you would be in the same position with the delays, as they use the same timescale, as the tracking only provides delivery confirmation, and does not provide it's exact whereabouts.
We do have additional shipping options available in the checkout, such as a 3 day DHL Express option. This option is free on orders above £150.
I'm very sorry once again.
One of my favorite jerseys!