Sizing is definatly on the small size, return policy are archaic and costly for international customer. To top it of, the logistic chain never got my return, therefore I lost more than 450$ anadian dollars from duty, shipping fee for return and no goods to count for.
Hi Yanick, thanks for your review. I know we've been in regular contact regarding your order, the customs fees and the return, but to clarify, all orders from 25th January have included any customs or duties, it's unfortunate that you ordered just before that new system went live on 25th of Jan. I understand your return has yet to reach us. We have seen a number of delays in international shipping times via the standard service you used, so once again, as soon as your return does arrive back with us, you will be refunded for your order.
We are working on a global free returns service however, as a very small business, it's currently not financially viable without us hugely increasing the costs of our products to our customers to cover the added cost. We would prefer to keep our costs as affordable as we can.
For any other help with your order, please do email us at firstname.lastname@example.org and I'll be happy to help.
Hey there, I ordered a navy-blue Storm Shield Jacket Size M and got exactly the right one. It feels soft and comfortable on the skin. It fits perfectly for my preferences - which is Cross Country Skiing these weeks - we have massive snow in Innsbruck/Tirol and so I extend my running season with the Storm Shield. Ideal for temperatures around 0 degree celsius in winter conditions. I wear it just with a short sleeve shirt below. The jacket is an eye-catcher on the tracks, which are dominated by traditional, parrot-like designed cross country suits :-> Only delivering time was not so good - Royal Mail and Österr. Post AG delivered pretty quickly (2-3 days), but customs in Vienna rested their bones for 17 days :-
Ideal wet weather jacket.
First things first, see when the people who make the jersey recommend sizing up, probably worth listening to them.
I normally wear a medium in Band of Climbers so went with medium, it still fits and is actually very comfortable but it's a little more "race fit" than they intended going by the adverts. That's not a negative review, it's right their in the page. I just didn't read it.
The jersey itself is a fantastic jersey. Bright colours (I went orange, when the sun hits it genuinely glows gold). Looks great on, wonderfully warm and keeps the elements out. If I was being pedantic I would say it's missing a couple of nice touches it's predecessor has, sleeves are slightly shorter, the additional "mudguard" at the rear, but I would have to still rate it 5 out of 5 and have already recommended it to many friends.
Awesome winter top. I've been out around 0C with a base layer beneath and it's perfect. Water and wind proof. Totally opened up winter rides for me :)
True to size on the chart. I'm rarely a large but for 40" chest it's right.
Wore this jacket for the first time today in 6 degrees, breezy weather. It is completely wind proof and has a good degree of thermal property without me sweating up. Comfortable jacket with spacious packets. I wore a thermal base layer underneath. I sized up and bought a large as the medium was too tight.